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TROUBLESHOOTING ONEDRIVE SYNC CLIENT INSTALL
TROUBLESHOOTING ONEDRIVE SYNC CLIENT UPDATE
TROUBLESHOOTING ONEDRIVE SYNC CLIENT WINDOWS

Specify SharePoint Server URL and organization name Using Group PolicyĬonfigure the following two Group Policy objects to configure OneDrive to be used with SharePoint 2019: The Known Folder Move settings don't work for SharePoint Server. Do not use this if you sync multiple domains. To set up OneDrive with SharePoint Server 2019, you can either use Group Policy or set the registry keys directly.įor settings that require an organization ID, if you sync a single domain, you can use OP1. Configure OneDrive for SharePoint Server 2019 If this is disabled, customer escalations are harder to investigate and will require the customer to manually gather and provide logs from the impacted computers. This allows the sync app team to proactively detect and correct problems, respond to customer reported problems, and improve the product over time. Enabling this allows connected sync apps to send troubleshooting information. When configuring the SharePoint server, you can enable sharing of improvement information with Microsoft. Opt in to Sharing Improvement Information As a result, your users may see delays of more than two minutes from the time of a server change to when the sync app downloads a changed file. If either the SharePoint Server or the OneDrive sync app is unable to communicate with the WNS service, then the sync app will fall back to polling the SharePoint Server roughly every two minutes looking for changes.

Avoid HTTPS decryption for *. on your proxy server as this likely will disconnect the socket connection.

Allow outbound TLS encrypted TCP/IP socket connection to reach *.

Allow outbound HTTPS connection to reach *.įor computers running the OneDrive sync app:.

You may need to take steps to ensure outbound requests from your SharePoint Server and your users' computers can reach and properly interact with the WNS service. This feature ensures sync users quickly have the latest copies of any SharePoint Server file updates.

Deploy and configure the new OneDrive sync app for MacĬonfigure OneDrive for SharePoint Server 2019.įor the best user experience, SharePoint Server 2019 will send change notifications to sync apps via WNS web push notifications.

Deploy OneDrive apps using Microsoft Endpoint Configuration Manager.

TROUBLESHOOTING ONEDRIVE SYNC CLIENT INSTALL

Install the OneDrive sync app ( download).

TROUBLESHOOTING ONEDRIVE SYNC CLIENT WINDOWS

If your Windows users are already syncing document libraries with the previous OneDrive sync app, they will transition to the new sync app automatically. Compared with the previous OneDrive sync app (Groove.exe), the new sync app provides: When you deploy SharePoint Server 2019 in your organization, your users can sync their OneDrive files as well as SharePoint team site files by using the new OneDrive sync app (OneDrive.exe) for Windows or Mac. If you are experiencing a similar issue and do not see an SHD post, please let us know by sharing your tenant information via Private Message (PM) below as this may indicate either a scoping issue or an independent problem.APPLIES TO: 2013 2016 2019 Subscription Edition SharePoint in Microsoft 365 Tenant administrators can view current information and updates on SHD at the link Install and configure the next generation sync client of OneDrive for Business referring to the articles mentioned in my above post. A suggested workaround is: If users only need to sync their OneDrive for Business libraries, they can Please use the latest OneDrive application". The user experience of this incident is: Users may be unable to sync their files using the Groove client and may receiveĪn error which states, "Error(s): Your OneDrive for Business files will no longer sync using this application.

This issue was posted to the Service Health Dashboard (SHD) as incident SP70005 starting at Thursday, J05:00:00 PM (UTC). The new sync client cannot sync SharePoint Online team site libraries at present. However, we may keep the legacy sync clients on the computersĪs they can be used to sync SharePoint Online team site libraries.

Important: After migrating to the new sync client, we cannot use the legacy OneDrive for Business sync client to sync the same personal OneDrive for Business library any more. Transition from the previous OneDrive for Business sync clientĭeploying the OneDrive for Business Next Generation Sync Client in an enterprise

TROUBLESHOOTING ONEDRIVE SYNC CLIENT UPDATE

We don’t have to update the Office applications.īelow are several articles for your reference: Given to the error message, it is suggested you deploy the new sync clients for users. We can use it to sync both our consumer OneDrive and OneDrive for Business libraries.

It has more good features than the legacy sync client. I’d like to explain that we have a new sync client of OneDrive for Business.